Terms of Service
By booking a clean or signing a service agreement with The Cleaning Lab, you agree to the terms below. These exist to keep expectations clear on both sides.
1. The service
We provide residential, commercial, real estate, and vacation rental cleaning services in Las Vegas. The exact scope of each clean is set in writing before service begins, either through the online booking flow or a signed scope of work.
2. Quotes & pricing
- Online estimates are good-faith approximations based on the information you provide.
- Final pricing is confirmed in writing before the first clean.
- Recurring service prices can change with 30 days' notice in writing.
- Commercial pricing is set per signed contract and reviewed annually.
3. Payment
- Residential: a valid payment method must be on file; we charge the day of service after sign-off.
- Commercial: net-15 ACH invoicing unless otherwise agreed.
- A 3% processing fee applies to credit card payments over $1,000 on commercial accounts.
4. Cancellation & rescheduling
- Reschedule a residential clean up to 24 hours before service at no charge.
- Cancellations or reschedules within 24 hours incur a $50 fee.
- Lockouts (we arrive and can't enter) are charged at 50% of the visit.
- Commercial contracts can be canceled with 30 days' notice.
5. The 24-hour re-clean guarantee
If a line item from the agreed scope isn't completed correctly, notify us within 24 hours of the visit. We'll return at no charge to make it right. The guarantee applies to line items in the written scope — not new tasks added retroactively.
6. Access & preparation
- You're responsible for providing access at the agreed time (key, code, lockbox, or on-site).
- Please secure or remove valuables and fragile items before service.
- Pets should be kept in a separate area during the visit for both their safety and our team's.
7. Liability
- We carry $2M general liability insurance and workers' compensation as required by Nevada law.
- Notify us within 48 hours of damage you believe was caused during service so we can review.
- Items of exceptional value (over $500) should be disclosed before service so we can take additional care.
- We are not responsible for damage caused by pre-existing wear, improper installation, or unstable surfaces.
8. Hiring our team members
If you hire any member of our team directly within 12 months of working with us, a placement fee of $4,000 applies. We invest substantially in training and vetting our team.
9. Supplies & substances
We supply our own equipment and EPA-registered cleaning solutions. If you have allergies, sensitivities, or surface-specific preferences (sealed stone, untreated wood), tell us before service and we'll match your specs.
10. Changes to these terms
We may update these terms from time to time. Material changes will be communicated by email at least 30 days before they take effect.
11. Governing law
These terms are governed by the laws of the State of Nevada. Disputes will be resolved in Clark County courts.
Contact
The Cleaning Lab — Las Vegas, NV · hello@thecleaninglab.com · (725) 765-2233
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