Terms & Conditions of Service
IMPORTANT NOTICE TO CLIENTS: PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE BOOKING OR USING ANY SERVICES PROVIDED BY THE CLEANING LAB LLC. BY MAKING A BOOKING, WHETHER ONLINE, BY TELEPHONE, BY EMAIL, OR BY ANY OTHER MEANS, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS IN THEIR ENTIRETY. IF YOU DO NOT AGREE WITH ANY PART OF THESE TERMS, YOU SHOULD NOT PROCEED WITH A BOOKING.
Section 1 — Definitions and Interpretation
1.1 In these Terms and Conditions, the following words and expressions shall have the meanings set out below, unless the context otherwise requires:
"Agreement" means the contract formed between the Company and the Client for the provision of Services, incorporating these Terms and Conditions, any applicable Service Confirmation, and any other documents expressly incorporated by reference.
"Booking" means any request made by the Client, whether online, by telephone, by email, or otherwise, for the Company to provide Services on a specified date and at a specified location.
"Booking Confirmation" means the written or electronic confirmation issued by the Company to the Client following receipt and acceptance of a Booking, confirming the agreed date, time, scope of Services, and applicable charges.
"Business Day" means any day that is not a Saturday, Sunday, or a federally recognized public holiday in the United States.
"Cancellation" means any request by the Client to cancel a confirmed Booking prior to the scheduled commencement of Services.
"Client" means the individual, business, or legal entity that makes a Booking and on whose behalf Services are to be performed.
"Company" means The Cleaning Lab LLC, a limited liability company organized and existing under the laws of the State of Nevada, with its principal place of business at 4705 S Durango 100-A1, Las Vegas, NV 89147.
"Complaint" means any written or verbal expression of dissatisfaction made by the Client regarding the Services provided.
"Fees" means the charges payable by the Client in respect of the Services, as set out in the Booking Confirmation or as otherwise agreed in writing between the parties.
"Force Majeure Event" means any event or circumstance beyond the reasonable control of the relevant party, including but not limited to acts of God, fire, flood, earthquake, severe weather conditions, pandemic, epidemic, governmental action or restriction, civil unrest, acts of terrorism, power outages, or any other event that could not have been foreseen or prevented by the exercise of reasonable diligence.
"Personnel" means any employee, contractor, subcontractor, agent, or representative of the Company engaged in performing or supporting the delivery of Services.
"Property" means the residential premises at which the Services are to be performed, as specified in the Booking.
"Re-Clean" means a repeat cleaning service provided by the Company at no additional charge to remedy any deficiency in the original Services, subject to the conditions set out herein.
"Recurring Booking" means a series of Bookings made on a scheduled and repeating basis, such as weekly, biweekly, or monthly arrangements.
"Service Confirmation" means any document, email, or communication issued by the Company that sets out the specific details of the Services to be provided.
"Services" means the residential cleaning and associated services provided by the Company to the Client as described in the Booking Confirmation.
"Terms" means these Terms and Conditions, as amended or updated by the Company from time to time in accordance with the provisions herein.
"Website" means the Company's website located at www.thecleaninglab.com.
1.2 References to "we," "us," or "our" are references to the Company. References to "you" or "your" are references to the Client.
1.3 Headings and section titles are included for convenience only and shall not affect the interpretation of these Terms.
1.4 Words expressed in the singular shall include the plural, and vice versa. Words expressed in one gender shall include all genders.
1.5 Any reference to a statute or statutory provision shall include all subordinate legislation made under it and any amendments, replacements, or re-enactments in force from time to time.
Section 2 — About the Company and These Terms
2.1 The Cleaning Lab LLC is a Nevada limited liability company registered to provide residential cleaning services in the State of Nevada and, where applicable, in other jurisdictions in the United States.
2.2 You can contact us at:
Email: hello@thecleaninglab.com
Telephone: (725) 765-2233
Postal Address: 4705 S Durango 100-A1, Las Vegas, NV 89147
Website: www.thecleaninglab.com
2.3 These Terms constitute the entire and exclusive basis upon which the Company provides Services to its Clients. No other terms, whether implied, verbal, or contained in any other document, shall form part of the Agreement unless expressly agreed in writing by a duly authorized representative of the Company.
2.4 These Terms apply to all Bookings, whether made directly through the Website, by telephone, by email, or through any other channel.
Section 3 — Services
3.1 SCOPE OF SERVICES. The Company provides professional residential cleaning services to private clients at their residential properties. The specific scope of Services applicable to each Booking will be set out in the Booking Confirmation. The Company reserves the right to modify the scope of Services available from time to time, and the most current list of available services will be set out on the Website.
3.2 SERVICE CUSTOMIZATION. Where a Client requests a bespoke or customized cleaning package, the agreed scope of that service shall be confirmed in writing in the Booking Confirmation. Any services not expressly listed in the Booking Confirmation are not included in the agreed scope and may be subject to additional charges if requested at or during the time of service.
3.3 THIRD-PARTY AND SPECIALIST SERVICES. The Company does not provide biohazard remediation, pest control, mold remediation, or any other specialist cleaning services unless expressly stated. The Company is not responsible for any pre-existing conditions at the Property that prevent the effective delivery of Services.
3.4 USE OF SUBCONTRACTORS. The Company may, at its discretion, engage vetted third-party subcontractors to perform some or all of the Services on its behalf. Where subcontractors are used, the Company will ensure that any such subcontractors are appropriately vetted, trained, and bound by obligations of confidentiality and professional conduct consistent with these Terms. The Company remains fully responsible to the Client for the delivery of Services regardless of whether subcontractors are used. The identity of specific Personnel or subcontractors is not guaranteed unless expressly agreed in writing.
3.5 SUPPLIES AND EQUIPMENT. Unless otherwise agreed in writing, the Company will supply all cleaning materials and equipment required to perform the Services. All products used by the Company are selected for their suitability for residential use. If you require the use of specific products or have preferences regarding cleaning agents due to allergies, sensitivities, or other considerations, it is your responsibility to notify us in writing prior to the date of the Booking. The Company will use reasonable efforts to accommodate such requests but cannot guarantee the availability of specific products in all cases.
3.6 ACCESS TO THE PROPERTY. It is the Client's responsibility to ensure that the Company's Personnel have safe, lawful, and unobstructed access to the Property at the agreed time. Where access is gained via a key, keypad, or lockbox, the Client is responsible for providing accurate access instructions in advance of the appointment. The Company will take reasonable precautions to safeguard any access credentials provided.
3.7 CLIENT RESPONSIBILITIES. To enable the Company to perform the Services to the required standard, the Client agrees to fulfill the following obligations prior to and during each appointment:
3.7.1 Ensure safe and lawful access to the Property for the Company's Personnel at the scheduled time;
3.7.2 Secure all pets away from work areas during the appointment to ensure the safety of both the animal and the Company's Personnel;
3.7.3 Remove or secure any fragile, valuable, sentimental, irreplaceable, or high-risk items from the areas to be cleaned before the appointment commences. This includes but is not limited to jewelry, artwork, antiques, electronic devices, loose cash, and documents;
3.7.4 Ensure that all necessary utilities, including water and electricity, are functioning and available for use by Personnel at the Property throughout the duration of the appointment;
3.7.5 Notify the Company in advance of any known health or safety risks at the Property, including the presence of hazardous materials, structural issues, infestations, or other conditions that could affect the safety of Personnel.
3.8 RIGHT TO REFUSE SERVICE. The Company reserves the right, at its sole and reasonable discretion, to refuse to commence or continue the provision of Services in any of the following circumstances:
3.8.1 The Property presents a health or safety risk to Personnel, including but not limited to the presence of vermin, biohazardous materials, extreme levels of waste, unsafe structural conditions, or any other hazard;
3.8.2 The Client or any occupant of the Property engages in abusive, threatening, harassing, discriminatory, or violent behavior toward any member of the Company's Personnel;
3.8.3 The Client has an outstanding unpaid balance on their account with the Company that has not been resolved prior to the appointment;
3.8.4 The Property is found to be significantly different in scope or condition from what was described at the time of Booking, rendering the originally agreed service impractical or unsafe to perform.
3.9 In circumstances where the Company exercises its right to refuse or discontinue service pursuant to Clause 3.8, the Company reserves the right to charge the applicable Cancellation or full-service Fee as set out in Section 5 of these Terms, depending on the circumstances. The Company will notify the Client of any such decision as promptly as reasonably practicable.
Section 4 — Booking and Payment
4.1 MAKING A BOOKING. Bookings may be made through the Website, by telephone, or by email. All Bookings are subject to availability. A Booking shall not be considered confirmed until the Client has received a Booking Confirmation from the Company.
4.2 BOOKING CONFIRMATION. Upon acceptance of a Booking, the Company will issue a Booking Confirmation setting out the date, time, location, agreed scope of Services, and applicable Fees. The Client should review the Booking Confirmation carefully and notify the Company of any errors or discrepancies within twenty-four (24) hours of receipt.
4.3 CONTRACT FORMATION. The Agreement between the Client and the Company is formed at the moment the Company issues a Booking Confirmation to the Client. Prior to that point, no binding obligation exists on the part of the Company to provide Services.
4.4 FEES AND PRICING. The Fees payable for the Services are as set out in the Booking Confirmation. All Fees are quoted in United States Dollars and are exclusive of any applicable taxes, unless otherwise stated. The Company reserves the right to adjust its standard pricing from time to time in accordance with Clause 4.8.
4.5 PAYMENT DUE DATE. Payment for Services is due on the day the Services are performed. The Company will issue an invoice or request for payment on the date of service. Payment must be made in full by the end of that same business day unless alternative arrangements have been agreed in writing in advance.
4.6 ACCEPTED PAYMENT METHODS. The Company accepts payment by the following methods:
4.6.1 Bank transfer (ACH or wire transfer) to the account details provided by the Company; and
4.6.2 Card payment processed through the Company's secure online payment system.
The Company does not accept cash or personal check unless expressly agreed in writing on a case-by-case basis.
4.7 LATE PAYMENT. In the event that payment is not received by the due date specified in Clause 4.5, the Company reserves the right to:
4.7.1 Suspend the provision of any further Services, including all Recurring Bookings, until the outstanding balance is paid in full;
4.7.2 Charge a reasonable late payment fee, the details of which will be communicated to the Client upon request or set out in the relevant invoice; and
4.7.3 Pursue recovery of the outstanding amount through any lawful means available, including referral to a collection agency or initiation of legal proceedings.
The Company will provide reasonable written notice to the Client prior to suspending services under this Clause.
4.8 PRICE CHANGES. The Company reserves the right to amend its Fees at any time, provided that the Company gives the Client not less than thirty (30) days' advance written notice of any price change applicable to that Client. Such notice may be delivered by email to the address on the Client's account. Where a Client does not wish to accept a price increase, they are entitled to terminate their Agreement with the Company prior to the new pricing taking effect, without incurring any penalty for doing so. Continued use of Services after the effective date of the price change shall constitute acceptance of the revised Fees.
4.9 DISPUTED CHARGES. If a Client believes they have been incorrectly charged, they must notify the Company in writing within seven (7) calendar days of the invoice date. The Company will investigate the dispute and respond within a reasonable time. Raising a payment dispute does not release the Client from the obligation to pay any undisputed portion of the invoice by the original due date.
Section 5 — Cancellation and Rescheduling
5.1 CANCELLATION BY THE CLIENT - NOTICE REQUIRED. If the Client wishes to cancel or reschedule a confirmed Booking, they must provide the Company with not less than twenty-four (24) hours' advance notice prior to the scheduled start time of the appointment. Notice must be given in writing by email to hello@thecleaninglab.com or through any other written channel confirmed by the Company as acceptable for such communications.
5.2 TIMELY CANCELLATION. Where the Client provides the required twenty-four (24) hours' notice, the Booking will be cancelled or rescheduled without penalty, and no Cancellation Fee will be charged.
5.3 LATE CANCELLATION FEE. Where a Client cancels a confirmed Booking with less than twenty-four (24) hours' notice prior to the scheduled start time, a Cancellation Fee equivalent to fifty percent (50%) of the total Fee for the affected appointment will be charged. The Client acknowledges that this charge represents a fair and reasonable estimate of the loss suffered by the Company as a result of late Cancellation, including lost Personnel time and scheduling disruption.
5.4 CLIENT NO-ACCESS - FULL SERVICE CHARGE. Where the Company's Personnel attend the Property at the scheduled time and are unable to gain access to the Property for any reason attributable to the Client - including but not limited to the Client being absent, failure to provide access credentials, or no response to Personnel - the full Service Fee for that appointment will be charged. For the purposes of this Clause, a minimum attendance period of fifteen (15) minutes will be observed by Personnel before the appointment is recorded as a no-access visit.
5.5 RECURRING BOOKINGS - CANCELLATION. For Clients who have agreed to Recurring Bookings, the standard twenty-four (24) hours' notice requirement applies to each individual appointment within the recurring schedule. Where a Client wishes to cancel or permanently discontinue a Recurring Booking arrangement, they must provide written notice to the Company at least twenty-four (24) hours before the next scheduled appointment. Failure to do so may result in the Cancellation Fee set out in Clause 5.3 being applied to that appointment.
5.6 CANCELLATION BY THE COMPANY. The Company reserves the right to cancel or reschedule a Booking at any time in the event of:
5.6.1 A Force Majeure Event as defined in Section 11;
5.6.2 Illness or unavailability of Personnel, where a suitable replacement cannot be arranged;
5.6.3 The Company exercising its right to refuse service under Clause 3.8; or
5.6.4 Any other circumstance that makes performance of the Services impossible, unlawful, or unreasonably hazardous.
Where the Company cancels a Booking other than on grounds attributable to the Client, the Company will notify the Client as promptly as practicable and will offer to reschedule the appointment at a mutually convenient time. No Cancellation Fee will be charged to the Client in such circumstances.
5.7 The Company's right to charge Cancellation Fees under this Section is without prejudice to any other rights or remedies available to the Company under these Terms or applicable law.
Section 6 — Service Standards and Satisfaction Guarantee
6.1 STANDARD OF SERVICE. The Company is committed to delivering Services to a professional residential cleaning standard, using appropriately trained Personnel and suitable materials and equipment. The Company will perform all Services with reasonable care and skill, consistent with the standards expected of a professional residential cleaning business operating in the State of Nevada.
6.2 SATISFACTION GUARANTEE - FREE RE-CLEAN. If the Client is not satisfied with the standard of Services performed, the Company offers the Client the opportunity to request a Re-Clean of the affected areas at no additional charge, subject to the conditions set out in this Section.
6.3 CONDITIONS FOR RE-CLEAN. In order to be eligible for a Re-Clean under this guarantee:
6.3.1 The Client must notify the Company in writing of their Complaint within twenty-four (24) hours of the completion of the original appointment;
6.3.2 The Complaint must specifically identify the areas or tasks that the Client considers to have been completed to an unsatisfactory standard;
6.3.3 The Re-Clean request must be made within forty-eight (48) hours of the completion of the original appointment; and
6.3.4 The Client must allow the Company reasonable access to the Property to carry out the Re-Clean.
6.4 EXCLUSIONS FROM SATISFACTION GUARANTEE. The Re-Clean guarantee does not apply in the following circumstances:
6.4.1 Where the Client has not provided the required complaint notification within the twenty-four (24) hour window specified in Clause 6.3.1;
6.4.2 Where the condition of the Property following the Service has been affected by subsequent activity, including further use, occupation, or cleaning carried out by the Client or any third party after the original appointment;
6.4.3 Where the dissatisfaction relates to a matter that was brought to the Company's attention during the appointment and which the Company was unable to rectify due to limitations outside its reasonable control, such as heavily stained surfaces, pre-existing damage, or items that cannot be cleaned to a new condition;
6.4.4 Where the Client is seeking a monetary refund rather than a Re-Clean. The Re-Clean guarantee is offered in lieu of any right to a full or partial refund in respect of the original service, except where refund rights are required by applicable law;
6.4.5 Where there is an outstanding unpaid balance on the Client's account.
6.5 QUALITY INSPECTIONS. The Company may, from time to time, conduct quality checks or follow-up communications with Clients to assess satisfaction with Services delivered. Participation by Clients in such quality assurance activities is entirely voluntary.
Section 7 — Liability
7.1 LIMITATION OF LIABILITY. Subject to the exceptions set out in Clause 7.2, the Company's total aggregate liability to the Client in respect of any single claim or series of related claims arising out of or in connection with the performance or non-performance of Services, whether based in contract, tort, negligence, statute, or otherwise, shall be limited to the total value of the Fees paid or payable by the Client for the specific appointment or service from which the claim arises.
7.2 EXCEPTIONS TO LIMITATION. Nothing in these Terms shall limit or exclude the Company's liability for:
7.2.1 Death or personal injury caused by the negligence of the Company or its Personnel;
7.2.2 Fraud or fraudulent misrepresentation by the Company or its Personnel; or
7.2.3 Any other liability that cannot lawfully be limited or excluded under applicable federal or state law, including rights that consumers may have under applicable consumer protection legislation.
7.3 PRE-EXISTING DAMAGE. The Company shall not be liable for any damage, deterioration, or defect that is attributable to a pre-existing condition at the Property or to items or surfaces at the Property that were already in a damaged, weakened, worn, stained, or deteriorated state prior to the commencement of Services. Where Personnel identify any pre-existing damage upon arrival at the Property, they will make reasonable efforts to document and bring it to the Client's attention. Where possible, photographic records may be made of the condition of relevant areas prior to commencement.
7.4 EXCLUDED LOSSES. To the maximum extent permitted by applicable law, the Company shall not be liable to the Client for any of the following categories of loss, irrespective of how they arise:
7.4.1 Indirect, consequential, or incidental loss;
7.4.2 Loss of income, revenue, profits, or business opportunity;
7.4.3 Loss of anticipated savings;
7.4.4 Loss or corruption of data;
7.4.5 Loss of goodwill or reputational damage; or
7.4.6 Any loss that was not reasonably foreseeable at the time the Agreement was entered into.
7.5 CLIENT-SIDE RISK. The Client acknowledges and accepts that certain cleaning processes may carry inherent risks in respect of specific surfaces, materials, or items. Where the Client requests that Personnel clean particular items or surfaces against the recommendation of the Company or its Personnel, the Company accepts no liability for any resulting damage.
7.6 PETS AND UNSECURED ITEMS. The Company accepts no liability for any injury to, or damage caused by, pets that have not been secured as required under Clause 3.7.2. The Company further accepts no liability for any loss or damage to fragile, valuable, or sentimental items that the Client has failed to remove or secure in accordance with Clause 3.7.3.
7.7 REPORTING DAMAGE. Any claim for damage caused by the Company's Personnel during the performance of Services must be reported to the Company in writing within twenty-four (24) hours of the completion of the relevant appointment. Claims reported outside this window may not be accepted, except where the Client can demonstrate that the damage could not reasonably have been discovered within that period through reasonable inspection.
7.8 SUBCONTRACTOR LIABILITY. Where the Company uses subcontractors in accordance with Clause 3.4, the Company's liability to the Client for the acts or omissions of such subcontractors shall be governed by these Terms in the same manner as if the relevant acts or omissions had been carried out directly by the Company's own employees.
Section 8 — Photography and Social Media
8.1 PHOTOGRAPHY OF CLIENT PROPERTIES. The Company will not photograph, film, or otherwise visually record any areas of the Client's Property - including prior to, during, or following the completion of Services - for commercial, marketing, or social media purposes without first obtaining the express prior written consent of the Client.
8.2 OPERATIONAL PHOTOGRAPHY. Notwithstanding Clause 8.1, the Company's Personnel may take photographs solely for the purpose of documenting the condition of the Property upon arrival or upon completion of Services, for internal quality assurance or damage-record purposes. Such photographs will be retained only as long as reasonably necessary for those purposes and will not be published, shared externally, or used for marketing without the Client's prior written consent.
8.3 CLIENT CONSENT FOR MARKETING USE. Where a Client provides their express written consent for the Company to use photographs or other visual content for marketing or social media purposes, such consent may be withdrawn at any time by providing written notice to the Company. Upon receipt of such withdrawal, the Company will, to the extent reasonably practicable, remove the relevant content from active use going forward, though it cannot guarantee the removal of content that has already been published or shared by third parties.
8.4 The Company will not publish, share, or disclose any content in which the Client's Property, personal details, or identifying information can be identified without prior consent, consistent with applicable privacy and data protection obligations.
Section 9 — Data Protection and Privacy
9.1 The Company collects and processes personal data relating to Clients and prospective Clients in connection with the provision of Services and the management of its business.
9.2 The Company is committed to handling personal data responsibly and in accordance with applicable federal and state privacy legislation, including but not limited to the Nevada Revised Statutes relating to privacy and data security where applicable.
9.3 Details of the categories of personal data collected, the purposes for which it is used, how long it is retained, and the rights available to individuals are set out in the Company's Privacy Policy, which is available on the Website at www.thecleaninglab.com. The Privacy Policy forms part of the Company's broader commitment to transparency in data handling and is incorporated into these Terms by reference.
9.4 By making a Booking, you confirm that you have been directed to the Privacy Policy and acknowledge that the Company processes your personal data in accordance with its terms.
9.5 The Company will not sell, rent, or otherwise transfer Client personal data to unaffiliated third parties for their independent marketing purposes without the Client's explicit consent.
Section 10 — Complaints Procedure
10.1 COMMITMENT TO RESOLUTION. The Company takes all Complaints seriously and is committed to resolving any issues arising from its Services in a fair, timely, and constructive manner.
10.2 HOW TO MAKE A COMPLAINT. Clients wishing to make a Complaint should contact the Company as soon as possible and, in any event, within twenty-four (24) hours of the completion of the appointment to which the Complaint relates. Complaints should be submitted in writing by email to hello@thecleaninglab.com, or by post to the address set out in Clause 2.2. Written complaints should include:
10.2.1 The Client's name, contact details, and account reference (if applicable);
10.2.2 The date and address of the appointment to which the Complaint relates;
10.2.3 A clear description of the nature of the Complaint; and
10.2.4 Where applicable, photographic evidence or other supporting documentation.
10.3 ACKNOWLEDGMENT. The Company will acknowledge receipt of a written Complaint within two (2) Business Days.
10.4 INVESTIGATION AND RESPONSE. Following receipt of a Complaint, the Company will conduct a reasonable internal investigation and provide the Client with a written response within seven (7) Business Days of acknowledgment, or as soon as is reasonably practicable. Where the investigation requires more time, the Company will advise the Client of this and provide an estimated response date.
10.5 COMPLAINT WINDOW. For the avoidance of doubt, the Company will not accept liability for Complaints relating to the quality of Services that are raised more than twenty-four (24) hours after the completion of the relevant appointment, except where the Client can demonstrate that the deficiency or damage could not reasonably have been discovered within that period through reasonable inspection.
10.6 REMEDIES. Where a Complaint is upheld, the Company will offer an appropriate remedy, which may include a Re-Clean in accordance with Section 6, a partial credit against future services, or such other remedy as the Company considers reasonable in the circumstances. Remedies offered by the Company are without prejudice to any statutory rights that the Client may have under applicable consumer protection law.
10.7 DISPUTE ESCALATION. Where a Complaint cannot be resolved through the Company's internal complaints process, the parties agree to the following escalation process:
10.7.1 Direct Resolution: The Client and a senior representative of the Company will first make a genuine and good-faith effort to resolve the dispute through direct negotiation and communication.
10.7.2 Mediation: If the dispute is not resolved through direct negotiation within thirty (30) calendar days of the Complaint being formally submitted, either party may refer the matter to a neutral, independent mediator agreed upon by both parties, or appointed by a recognized mediation service in Nevada. The costs of mediation shall be shared equally between the parties unless otherwise agreed or ordered.
10.7.3 Legal Proceedings: Nothing in this Clause 10.7 shall prevent either party from seeking urgent or interim relief from a court of competent jurisdiction where required to protect their rights pending the outcome of any negotiation or mediation process.
Section 11 — Force Majeure
11.1 Neither party shall be liable to the other for any failure or delay in performing its obligations under these Terms to the extent that such failure or delay is directly caused by a Force Majeure Event, provided that the affected party:
11.1.1 Notifies the other party as soon as reasonably practicable after the occurrence of the Force Majeure Event and describes its nature and likely duration in reasonable detail; and
11.1.2 Uses all reasonable efforts to mitigate the effects of the Force Majeure Event and to resume performance of its obligations as quickly as possible.
11.2 Where a Force Majeure Event results in the Company being unable to perform the Services, any affected appointments will be rescheduled at a mutually convenient time without penalty to either party.
11.3 Where a Force Majeure Event continues for a period in excess of thirty (30) consecutive days, either party may terminate the Agreement on written notice to the other, without liability to either party, other than in respect of any Fees already due and payable for Services previously performed.
11.4 For the avoidance of doubt, financial hardship alone does not constitute a Force Majeure Event for either party.
Section 12 — Governing Law and Jurisdiction
12.1 These Terms, and any Agreement formed under them, shall be governed by and construed in accordance with the laws of the State of Nevada and applicable federal law of the United States of America, without regard to any conflict of law provisions.
12.2 Subject to the dispute resolution process set out in Clause 10.7, any legal proceedings arising out of or in connection with these Terms or any Agreement shall be subject to the exclusive jurisdiction of the state and federal courts located in Clark County, Nevada.
12.3 CONSUMER PROTECTION RIGHTS. The Company acknowledges that Clients who are consumers may have rights under applicable Nevada consumer protection statutes and federal consumer protection law, including the Federal Trade Commission Act and any applicable regulations thereunder. Nothing in these Terms is intended to, or shall operate to, limit, exclude, or override any statutory right that a consumer may have under applicable law that cannot be lawfully excluded by agreement.
12.4 If any provision of these Terms is found by a court or other competent authority to be invalid, unlawful, or unenforceable in any respect, that provision shall be modified to the minimum extent necessary to make it valid, lawful, and enforceable. If such modification is not possible, the relevant provision shall be deemed severed from these Terms, and the remaining provisions shall continue in full force and effect.
Section 13 — Changes to These Terms and Conditions
13.1 The Company reserves the right to amend, update, or replace these Terms at any time. When changes are made, the updated Terms will be published on the Website with a revised "Last Updated" date.
13.2 For existing Clients, the Company will provide reasonable advance notice of any material changes to these Terms by email to the address held on the Client's account. A period of not less than fourteen (14) calendar days' notice will be given before any material changes take effect, unless a shorter notice period is required by law or is otherwise necessary to comply with a legal obligation.
13.3 Where a Client does not wish to accept the revised Terms, they may terminate their Agreement with the Company prior to the effective date of the changes by providing written notice to the Company. Where the Client continues to make Bookings or otherwise uses the Services after the effective date of any amendment, they shall be deemed to have accepted the revised Terms.
13.4 These Terms supersede all prior terms, conditions, representations, and agreements between the Company and the Client relating to the subject matter herein, whether written or oral.
Section 14 — General Provisions
14.1 ENTIRE AGREEMENT. These Terms, together with the Booking Confirmation and any other documents expressly incorporated by reference herein, constitute the entire agreement between the parties with respect to the provision of Services and supersede all prior communications, negotiations, representations, warranties, and arrangements, whether oral or written.
14.2 WAIVER. A failure or delay by either party to exercise any right or remedy under these Terms shall not constitute a waiver of that right or remedy. No waiver by either party of any breach of these Terms shall be considered as a waiver of any subsequent breach of the same or any other provision.
14.3 NO THIRD-PARTY RIGHTS. These Terms are entered into for the benefit of the Company and the Client only. Nothing in these Terms is intended to, or shall, confer any right or remedy upon any third party.
14.4 ASSIGNMENT. The Client may not assign, transfer, or otherwise deal with any of their rights or obligations under these Terms without the prior written consent of the Company. The Company may assign or transfer its rights and obligations under these Terms in connection with a sale, merger, restructuring, or transfer of substantially all of the Company's business assets, provided that the Client's rights under these Terms are not materially diminished as a result.
14.5 RELATIONSHIP OF THE PARTIES. Nothing in these Terms shall be construed as creating a partnership, joint venture, employment relationship, or agency between the Company and the Client.
14.6 NOTICES. Unless otherwise specified in these Terms, all notices, consents, and other communications required or permitted under these Terms must be made in writing and delivered by email to the relevant party's designated email address, or by first-class mail to their registered address. Notices delivered by email shall be deemed received on the next Business Day following transmission, provided no error or undeliverable notification is received.
14.7 LANGUAGE. These Terms are written in the English language. In the event of any inconsistency between an English version of these Terms and any translated version, the English version shall prevail.
Contact Details
4705 S Durango 100-A1
Las Vegas, NV 89147
Email: hello@thecleaninglab.com
Telephone: (725) 765-2233
Website: www.thecleaninglab.com
Also see: Commercial Terms & Conditions · Privacy Policy