What Does the Onboarding Process Look Like?
Onboarding with The Cleaning Lab is three steps: a quick conversation about your space, a written scope of work with a flat price, and your first scheduled clean — usually within a week. Everything is confirmed in writing before your team arrives, so there are no surprises.
Starting with a new cleaning company shouldn't feel like a leap of faith. Our onboarding is built to remove every unknown before a single cloth touches a counter.
Step 1 — A quick conversation
We start with a short call or message exchange about your space: size, layout, how it's currently maintained, what matters most to you, and any problem areas. For commercial spaces, this can include a brief walkthrough.
Step 2 — A written scope of work
You receive a written scope of work listing exactly what will be cleaned, how, and at what flat price. Nothing is left to interpretation — if it's in the scope, it happens every visit; if you want something added or removed, we adjust the document before you commit.
Step 3 — Your first clean
Your first visit is scheduled — usually within the same week for standard cleans. For most new residential clients, that first visit is a Detailed Reset that brings the whole home to baseline, after which recurring visits keep it there.
After the first visit
We check in after your first clean, fine-tune anything that needs it, and lock in your recurring schedule if you're continuing. Your scope of work stays on file and can be adjusted any time.
Ready to start? Contact us or call (725) 765-2233 — the whole process typically takes less than a week from first hello to first clean.