How Should I Prepare for My First Professional Cleaning?
Very little — don't pre-clean. The most useful preparation is a light declutter (clear floors and counters of personal items), securing valuables and fragile keepsakes, sorting out entry access, and noting any priorities or off-limits areas on your account before the team arrives.
First, the thing everyone needs to hear: please don't clean before we arrive. You're paying professionals to clean — arriving to a pre-scrubbed home just means you paid twice.
What actually helps
A light declutter. Cleaning and organizing are different services. When floors and counters are clear of mail, toys, dishes, and laundry, your team's time goes into actual cleaning — dusting, sanitizing, detailing — instead of moving your belongings around, and the results are dramatically better.
Secure the irreplaceable. Put away jewelry, cash, documents, and anything fragile with sentimental value. Not because your background-checked, insured team is a risk — but because it removes any possibility of worry on either side.
Sort out access. If you won't be home, have your entry method — smart-lock PIN, lockbox, garage code — set up and confirmed on your account before the day.
Flag priorities and no-go zones. The office that's off-limits, the stovetop that needs special attention, the cat that absolutely will try to escape — a quick note on your account turns all of it into standing instructions.
Pets
Friendly pets are welcome to supervise. Anxious ones are usually happier gated in a room we clean first or last — tell us which arrangement works and we'll build it into the routine.
What to expect on the day
Your team arrives in the scheduled window, works the written scope from your onboarding, and finishes with a presentation reset. First visits usually run longer than recurring ones — that's normal, and your flat quote already accounts for it.