Do I Need to Be Home During My Cleaning?
No — most of The Cleaning Lab's recurring clients aren't home during their clean. Teams work via coded entry, lockbox, or smart-lock PIN, whatever fits your setup, and lock up behind them. Every team member is background-checked and covered by a $1M liability policy.
No — and in practice, most of our clients prefer not to be. Coming home to a finished house is half the point of a cleaning service.
How unattended access works
During onboarding, we record your preferred entry method on your account:
- Smart-lock PIN — a code created just for your cleaning team
- Lockbox — placed wherever works for you
- Garage or door code — coded entry of any kind
- Key on file — held securely and logged
Your team enters at the scheduled window, completes the written scope of work, locks up, and confirms completion. If you have an alarm system, we'll follow whatever arm/disarm procedure you set.
Is it safe?
This is the right question to ask of any company entering your home. Every Cleaning Lab team member is background-checked, fully trained, and covered by our $1M general liability policy — details in our answer on vetting and insurance. The same small team returns to your home each visit, so the people in your space are people you know.
If you'd rather be home
That's completely fine too. Plenty of clients are home for the first visit — it's a good chance to walk the scope together — and hands-off after that. There's no wrong way to do it; we work around your comfort level.
Questions about entry or security? Contact us and we'll walk you through it.